Privacy Policy
Last updated: May 19, 2026
Sunwise Backup ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with us, visit sunwisebackup.com, or use our battery installation services.
INFORMATION WE COLLECT
We collect information you provide directly to us, including:
- Name, address, phone number, and email address
- Information about your home, solar system, and energy usage relevant to providing a quote or installation
- Payment and billing information when applicable
- Communications between you and Sunwise Backup
We may automatically collect basic information when you visit our website, including IP address, browser type, and pages visited.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide quotes, schedule consultations, and complete battery installations
- Send installation status updates and service-related communications, including SMS notifications when you have consented
- Process payments and maintain customer records
- Respond to your questions and provide customer support
- Comply with legal obligations and protect our legitimate business interests
SMS NOTIFICATIONS
By providing your mobile phone number to Sunwise Backup — whether on a signed sales agreement, our website contact form at sunwisebackup.com, or verbally during a consultation — you expressly consent to receive recurring transactional SMS messages from Sunwise Backup, including installation scheduling, status updates, and post-install follow-ups. Typical frequency is 4–8 messages per installation. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at (239) 413-6615. We do not share, sell, or rent mobile phone numbers or SMS opt-in consent data with any third party for any purpose, including marketing or lead generation. SMS consent is not transferred to third parties under any circumstance.
INFORMATION SHARING
We do not sell or rent your personal information. We may share information with:
- Service providers who help us deliver our services (installers, permit offices, financing partners) only as needed
- Government agencies for permitting, licensing, or as required by law
- Twilio, our SMS delivery provider, solely to send you transactional install notifications
We will never share your information for marketing purposes with third parties.
DATA SECURITY
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
YOUR RIGHTS
You can:
- Request a copy of the information we hold about you
- Ask us to correct or delete your information
- Opt out of SMS notifications at any time by replying STOP
- Contact us with questions about how your data is handled
COOKIES
Our website uses basic cookies to function properly and improve user experience. You can disable cookies in your browser settings.
CHILDREN'S PRIVACY
Our services are not directed to anyone under 18. We do not knowingly collect information from minors.
CHANGES TO THIS POLICY
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.
CONTACT US
Sunwise Backup
Cape Coral, FL
Phone: (239) 413-6615
Email: kobe@swbup.com